At BUCKETVIBE we have developed partnerships with suppliers from all over the world (Asia, the United States and Europe) in order to offer you authentic products at the best prices.

Our products are therefore sent directly from several geographical areas around the world without any intermediaries. This enables us to offer you authentic products at the best prices.

Our team delivers within an average of 10 to 15 working days. We do our utmost to ensure that you receive your order as quickly as possible, without compromising the quality of our goods.

At BUCKETVIBE we have suppliers all over the world.

If you order several items, they may not be manufactured and shipped by the same supplier.

Rather than centralising everything in our shop, suppliers send their items directly to you as soon as they are ready, bypassing our premises for faster delivery. So don’t be surprised if you receive your order in several packages.

We’re sorry if you’ve had a problem with your order.

If you are not 100% satisfied, you have 14 days from the date of receipt of your order to return your items to us, at your expense.

If you have received a damaged or non-conforming item or if you are not satisfied with your order, please do not hesitate to contact Customer Services at contact@bucketvibe.com.

We will ask you to provide the following information :

– Subject of the email: Request for return/refund

– Your order number

We will reply within 24 working hours.

We are sorry if you have encountered a problem with your order.

If you have made a mistake in the size or color of your order, please do not hesitate to contact customer service at

contact@bucketvibe.com

You have 14 days to return your order to our warehouse, at your expense.

You will be reimbursed immediately once the item has been received and its condition checked by our teams.

Your order confirmation e-mail may have arrived in your spam folder. Please check your spam folder.

If, after checking, you cannot find the confirmation email containing your order number, please contact us at the following address: contact@bucketvibe.com

We will ask you to include the following information:

– Subject of email: My order number

We will reply within 24 working hours.

– Subject of email: Order cancellation

– Number of the order to be cancelled

Our team will cancel your order and issue a full refund.

If you are out of time and your parcel has already been dispatched, we cannot do anything until you receive your order, after which we can proceed with a refund if necessary, after the item has been returned to our warehouse at your expense.

To find out where your parcel is / track your parcel, please go to the “Order tracking” page and enter the following information:

– Your order number

– The email address used at the time of purchase

However, if you require any further information about the status of your order, please do not hesitate to contact Customer Services at the following address

contact@bucketvibe.com

We will ask you to provide the following information:

– Subject of email: My order status

– Your order number

A shipment confirmation e-mail containing your tracking number will be sent a few days after purchase.

However, this e-mail may have arrived in your spam folder. Please check carefully before contacting Customer Service.

Your tracking number does not work directly on receipt of the shipment confirmation email. It will be active within 7 working days.

Don’t worry, your order has been shipped and will be delivered to your home.

Our BUCKETVIBE shop ships many products every day to all 4 corners of the globe.

Our site is totally secure and hosted on an HTTPS server, which guarantees the protection of you and all your personal data.

We work with VISA, Mastercard and Paypal, among others, which are world leaders that would not allow a shop like ours to be viable if the rate of dissatisfied customers were high.