By placing an order through bucketvibe.com, you agree to the terms and conditions below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to countries domestic to the United Kingdom, United States and Canada.

14 DAY RETURN POLICY

We have a 14-day return policy, which means that you have 14 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags and in the original packaging. You will also need the receipt or proof of purchase.

RETURN PROCESS

To initiate a return, you can contact us at contact@bucketvibe.com or call us at +1 505-273-3005. If your return complies with our conditions, you can return it at your expense within 14 days. Only damaged products are returned free of charge. To return the parcel, contact us and we will give you instructions on how and where to send your parcel. Items returned to us without a return request will not be accepted.

DAMAGED, INCORRECT OR PROBLEMATIC PRODUCTS

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can assess the problem and correct it.
To return your product, you must contact our carrier.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.

EXCHANGES

We will only exchange damaged, wrong product, wrong size or defective products. If you need to exchange an item, please contact us at contact@bucketvibe.com or call us at +1 505-273-3005.

RESTOCKING FEE

We do not charge a restocking fee on returns.

REFUNDS

We will notify you once we have received and inspected your return, and let you know if the refund has been approved or not. The deadline is a maximum of 30 days. If approved, you will automatically be refunded to your original payment method. Keep in mind that your bank or credit card company may also take some time to process and issue the refund.

Customer Service:

We will respond within 48 hours.

Phone: +1 505-273-3005

Mail: contact@bucketvibe.com

Customer service is available Monday to Friday from 8:00 am to 5:00 pm

Elysium Compagny LLC is headquartered at 8206 Louisiana Blvd Ne Ste A #10165 New Mexico 87113 Albuquerque

Customer service available: Monday to Friday / 8am to 5pm.